I just bought a VIP package on Fastpring and my account is not VIP

If you recently purchased a VIP package on FastSpring and your OpenSubtitles account isn’t showing the VIP status, don’t worry—there are a few common reasons this might happen, and most can be resolved quickly. Follow these steps to determine and fix the issue.

First, determine whether you purchased the VIP package on:

• OpenSubtitles.com
• OpenSubtitles.org

This is important because the activation process differs slightly between the two sites.

VIP status is typically activated automatically after purchase. However, in some cases, it might take a few minutes to reflect on your account.

• On both OpenSubtitles.com and OpenSubtitles.org, please wait 5–10 minutes and refresh your profile page.
• If the delay persists, move on to the troubleshooting steps below.

The most common issue occurs when the email address used to purchase the VIP subscription via FastSpring differs from the email address associated with your OpenSubtitles account.

You can resolve this issue yourself:

1. Go to the Subscriptions page on OpenSubtitles.com.
2. Click the “Click here to look it up” link.
3. Enter the email address used for the FastSpring purchase.
4. The system will automatically sync your VIP package with your account.

Unfortunately, syncing cannot be done automatically on OpenSubtitles.org. If your FastSpring purchase email is different from your OpenSubtitles.org account email, you’ll need to contact support to link the accounts manually. Provide details such as:

• Your OpenSubtitles.org account email.
• The email address used to purchase VIP on FastSpring.

If your VIP status is active on OpenSubtitles.org, but it’s not reflected on OpenSubtitles.com:

1. Log in to your profile on OpenSubtitles.com.
2. Use the Link Accounts button in your profile to sync the VIP status across both platforms.
3. This will resolve most synchronization issues.

If you purchased a 1-year VIP subscription on OpenSubtitles.com, it will synchronize with OpenSubtitles.org within 2–3 hours. However, this sync only works for 1-year subscriptions.

If your VIP status hasn’t been updated on OpenSubtitles.org after 3 hours:

• Confirm you purchased a 1-year subscription.
• Contact support if the sync is still not complete.

If you’ve tried the steps above and your VIP status is still not active:

Contact OpenSubtitles support through the Contact Page.

Include as much detail as possible, including:

• The email address used for your OpenSubtitles account.
• The email address used for your FastSpring purchase.
• The site where you purchased the VIP package (OpenSubtitles.com or OpenSubtitles.org).

• Check where you purchased your VIP package (OpenSubtitles.com or OpenSubtitles.org).

• VIP activation usually takes a few minutes.

• Ensure the purchase email matches your OpenSubtitles account email.

• On OpenSubtitles.com, resolve mismatches in the Subscriptions page.
• On OpenSubtitles.org, contact support if emails differ.

• Syncing between the two sites:

• VIP status on OpenSubtitles.org can be linked to OpenSubtitles.com using the profile button.
• VIP purchased on OpenSubtitles.com (1-year subscription only) will sync to OpenSubtitles.org within 2–3 hours.

• Contact support if issues persist.

By following these steps, most VIP activation problems can be quickly resolved. Thank you for supporting OpenSubtitles!