I requested a subtitle translation but it failed

If you attempted to translate a subtitle but the process failed, there are a few common issues you can check before reaching out for help:

Ensure that the original subtitle file works properly with your movie or episode. If the subtitle is not syncing correctly or has issues, the translation process may not function as expected.

Visit the original subtitle’s page by clicking the “View on OpenSubtitles.org” link. Look for any comments or notes indicating issues, such as “corrupted file” or other problems that might prevent successful translation.

If you’ve checked these and are still experiencing issues, feel free to contact us for assistance. Please provide the following information:

• The full URL to the subtitle you’re trying to translate.
• The language into which you are trying to translate the subtitle.

You can reach us through our Contact Page. We’ll do our best to help you resolve the issue and get the translation working.