Subtitles are not working

If you’re experiencing issues with subtitles, we need more information to provide effective help. Simply saying "subtitles are not working" doesn't give us enough to diagnose and resolve the problem. Here’s how you can get support:

The more details you provide, the faster we can help. Here’s what to include:

• Does It Work with Other Subtitles? If you’ve tried multiple subtitles, let us know if the issue is only with a specific file or all of them.
• What Movie or TV Show? Include the name and specific file (if possible). This helps us check if there’s an issue with that particular subtitle.
• Did It Work Before? If it used to work and suddenly stopped, mention any recent changes. For example, did you update your app, or change any settings?

Sometimes, problems with subtitles can be related to:

• Compatibility: Ensure that the subtitle file matches the movie or episode you’re watching. Check if the subtitles are synced correctly with your video.
• File Corruption: If the subtitle file is corrupted, it won’t work. Try downloading a different version of the subtitle.

If you’ve gone through these steps and are still having trouble, please contact us with as much information as possible. You can reach us through our Contact Page. Remember to include:

• The app or platform you’re using.
• The name of the movie or show.
• The specific subtitle file and its URL.
• Any error messages or unusual behavior.

Providing these details will help us assist you more effectively and resolve your issue as quickly as possible.